Profile
Amber Cronin
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About Me:
I’m Amber! I’m 24 years old and I live in London. I have a very cute dog and three purry cats who always want cuddles (and food). I love reading, chocolate and travelling. (Click read more for a photo of my dog!)
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I’m an Intelligence Co-ordinator at Healthwatch England. Healthwatch believes it’s really important that we listen to what people (like you and me!) think about health and social care services (which are doctors, hospitals, care homes, social services… any place you go to when you need help with your health or wellbeing). That way, we’ll know how to make the services the best the can be! It’s much better to use feedback to improve services than to make assumptions about what people like or dislike.
I do qualitative data analysis. This means I analyse (read and inspect) lots of words, not numbers. So it’s lucky I love reading! I analyse all the feedback that people give us about their experience of a health and social care service. As part of a team, I highlight to the rest of the Healthwatch what positive and negative things are happening in our health and social care services, according to the people that speak to us.
Healthwatch England provides support to the 152 local Healthwatch all around the country (you might have a local Healthwatch where you live!). So sometimes one of the local Healthwatch get in touch, and I help them with their questions.
The local Healthwatch do research for their local area. At the moment I’m helping to develop research training modules that the local Healthwatch will be able to study so they can make sure their research is top quality.
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My Typical Day:
After saying goodbye to my animals, I hop onto a train into London. When I arrive at work, I say good morning to everyone, make a cup of tea, have a quick catch up with my work bestie, and sit down at my desk. I’m usually on a computer all day, typing and doing analysis.
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Although, sometimes I have meetings which means I get away from my desk and chat to my colleagues about specific projects we’re working on or the normal daily tasks we have to do.
My typical day looks like this:
-Start the day with checking my emails and replying to any questions I’ve been sent.
-Then I move onto the daily analysis (we receive new information every day, and have to stay on top of it). I have to read feedback about people’s experiences of a health or social care service, and code it. To code it, I think about whether it’s positive or negative, and what subject the feedback is talking about. For example, if someone didn’t like the way their doctor spoke to them, I’d code this as a negative communication experience.
-I then look back at the previous coding I’ve done for the past week or two, and look to see if there are any patterns in what people saying. Are a lot of people talking about communication? Has this all been from one region in England? Or is it more widespread?
-If I see any clear patterns, or anything interesting that has popped up, I’ll mention this in my next team meeting. From there, we decide whether to write an article about it. (If we decide to write an article about something, I have to look back at all data we hold on the subject. This can take a while but it means we can get a better understanding about it).
-LUNCH! Sometimes we treat ourselves to a doughnut if we’ve been working hard.
-Back to work.
-I normally start a new task after lunch, if I haven’t already before lunch. I usually have to juggle several tasks during a day.
-Tasks I’m working on at the moment are: testing out new software that could help to speed up our analysis, reading through reports to make sure there are no mistakes and uploading them onto our website, and managing the work of the secondees (people who are temporarily employed to help with a short-term project).
-I usually get into work for 8:30 and leave at 4:30.
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What I'd do with the prize money:
I’d like to fund fun science workshops for children at school. When I was at school, I got to take part in a science workshop experiment and I thought it was the best thing ever!